Frequently Asked Questions

General bridal gowns and evening dresses

1. Why choose That White Dress?

2. Where do your bridal gowns and evening dresses come from?

3. How often do you introduce new bridal gown collection?

4. What is the theme of your bridal gown collection?

5. Do you have collection for Plus Size Bride?

6. Do you have collection for Muslimah Bride/Hijab Bride? 

Appointment

1. I love your wedding gowns and dresses. How do I make an appointment to see the dresses?

2. When can I make an appointment to see the wedding gowns?

3. How long is the bridal gown viewing appointment?

4. Where is your bridal shop?

5. How many bridal gowns can I try on during the appointment?

Gown Rental

1. How long is the bridal gown rental period?

2. How much is the bridal gown rental?

3. What is included in the bridal gown rental?

4. How does bridal gown rental work?

5. I have booked a gown for rental, then what?

Buy off the Rack Wedding Dress

1. Do you have ready made wedding dresses that can be purchased from your shop?

Custom Make Dress

1. Do you custom make bridal gown or evening dress?

2. Do you custom make bridesmaid dresses?

3. Can I provide my own fabric and materials?

4. How long does it take to custom make a wedding dress or evening dress?

5. How do I take my measurement?

Payment

1. I wish to make payment for bridal gown rental / custom made dresses. How can I make payment?

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Answers

 

General bridal gowns and evening dresses

1. Why choose That White Dress?

- Quality assurance: All our wedding gowns are the produce of hardwork and exquisite craftmanship. Every piece of wedding dress is designed and hand-sewn with remarkable dedication. We make only top quality wedding gowns.

- Unique collection: New collection is introduced every quarter. We aim to bring in timeless wedding gowns that you will cherish with your loved ones in years to come.

- Alteration is free: You can rest assured that your gown will fit your perfectly, stress free, hassle free.

- Lovely personalised services: Personal consultation is provided to every bride so that the best wedding gown is selected for the event.

- Ideal wedding services partners: We have teams of talented photographers and make up artists, as well as other wedding services vendors. We will tailor made our wedding package to suit your needs.

- Time: Time is essence especially when it comes to organising your wedding. We ensure that our services fit into your busy schedule so that you can enjoy every moment of your wedding preparation.

- Y go somewhere else?

 

2. Where do your bridal gowns and evening dresses come from?

Our wedding gowns are specially designed and hand made by our team of talented designers, who have had years of experience in tailor making That Perfect Wedding Dress for our brides. The dresses they made are highly sought after in the European and American markets, so you can be assured of the quality and workmanship of the gowns.

Every bead, every crystal, every lace is carefully selected and hand-sewn onto fabrics sourced from Europe. All materials used are of the best quality.  

 

3. How often do you introduce new bridal gown collection?

New collection is introduced every quarter. Follow us on our Facebook page for the latest updates!

If you have come across any gowns you like, feel free to send the pictures to us and we shall consult our designers to see whether we can introduce them in the new collection.

 

4. What is the theme of your bridal gown collection?

We always make sure our wedding gowns are timeless with a twist of latest fashion trend. New collection will often reflect the latest trend in the bridal fashion world. But customers' feedback is still our main source of inspiration. Thus, feel free to send us pictures of the dresses you like and we will try to make it into our latest collection.

 

5. Do you have collection for Plus Size Bride?

Yes we do have a large collection for Plus Size Bride. We are experienced in designing and custom making plus size dresses for Plus Size Bride and know what shapes and cutting are flattering for different body shapes. Make an appointment with us, and you will be surprised with the vast designs we have in store for you.

 

6. Do you have collection for Muslimah Bride/Hijab Bride? 

Yes We do have a large collection of long sleeves dresses in different sizes, in many designs. Many of our designs can be modified to suit wedding for Church, Muslim, Hindu etc. Our long sleeves collection features modern, classic and timeless designs. Make an appointment with us and be pampered with the choices you can have here.

 

 

Appointment

1. I love your wedding gowns and dresses. How do I make an appointment to see the dresses?

Viewings are by appointment only. Please contact us by:

Booking form                 : Click on this link

Email us                        : This email address is being protected from spambots. You need JavaScript enabled to view it.

Facebook message us    : www.facebook.com/thatwhitedress

Instagram message us: www.instagram.com/thatwhitedress_bridal

Instagram message us: www.instagram.com/twdbridalmy

Call us                          : 010-265 0056 

 

2. When can I make an appointment to see the wedding gowns?

Recommend to make an appointment.

We are open daily, though it is advisable to make an appointment before you come so we can ensure you have plenty of time to try on our wedding gowns.

Daily opening hours: 11am - 5pm

Please contact us to check availability and to make an appointment.

 

3. How long is the bridal gown viewing appointment?

Your appointment normally lasts 1.5 hours, which we hope is sufficient for you to try on many many wedding gowns!

 

4. Where is your bridal shop?

We are based in Sunway Mas Commercial Centre, Petaling Jaya, Selangor, Malaysia. A direction map will be sent to you when you make an appointment with us!

 

5. How many bridal gowns can I try on during the appointment?

As many as you like during the 1.5 hours appointment!

 

Gown Rental

1. How long is the bridal gown rental period?

5 days.

However, if there is no booking for the particular gown the week after your booking date, we could extend the period further to 7 days, subject to approval from That White Dress.

Please kindly send in your request for extension at least 2 months before your wedding date.

 

2. How much is the bridal gown rental?

Our bridal gown rental starts from RM450 each.

We do offer package for rental of more than 2 gowns and above.

Please kindly contact us for package quotation.

 

3. What is included in the bridal gown rental?

Rental includes the following:

- Dry clean and ironing pre- and post-wedding.

- Free veil, hair accessories, and costume jewellery if find suitable.

- Gown carrier box is provided.

- Alteration if required.

- No other hidden charges, except damage/loss charges.

 

4. How does bridal gown rental work?

Booking fee (non-refundable) = 50% of Rental Price

Deposit (refundable upon return of gown) = 1.5 times of Rental Price

Total Amount required = Rental + Deposit

1. Booking fee is required to lock down the rental period of your preferred white gown.

2. Gown fitting appointment will be made 1 or 2 weeks before your wedding.

3. Deposit (in cash) is required upon gown collection.

4. Gown rental period = 5 days

5. Rental fee is nett, includes dry clean. There is no hidden cost.

6. Veil & accessories can be provided at no extra charge.

7. Any damage/loss to the gown or other accessories will be resulted in deposit being deducted.

8. Deposit will be returned in full in cash upon return of gown, subject to damage/loss charges.

 

5. I have booked a gown for rental, then what?

Our consultant will send you an email at least one month before your wedding date to schedule for your gown fitting appointment. The fitting appointment will normally be 1-2 weeks before your gown collection date.

During the gown fitting appointment, if alteration is needed, the gown will be altered before being collected.

The gown will be dry cleaned, ironed and inspected carefully before being collected by you. So you can be assured that your bridal gown is perfect on your wedding day.

 

6. What is considered damage to the gown?

We understand that things will be hectic on your wedding date and it is unavoidable that the helm and train of the gown will be slightly stained from dirts from the ground. With normal care and attention during your wedding, we do not expect these stains will be permanent. Thus, we accept stains that can be removed during dry clean.

However, the followings are generally unacceptable permanent stains/damages:

- large area lipstick/make up smear/mark

- wine stains

- tear to the gown/zip

- any other irreversible/non-removable stains/tears

The extent of damage charges is at the sole discretion of That White Dress.

Please kindly be assured that we are reasonable and will not charge unnecessarily. Just kindly treat the gowns with care and enjoy your big day!

 

Buy off the Rack Wedding Dress

1. Do you have ready made wedding dresses that can be purchased from your shop?

Yes, we do have wedding gowns collection that can be purchased directly from our shop.

Contact us to make an appointment!

 

Custom Make Dress

1. Do you custom make bridal gown or evening dress?

Custom Made collection is designed by our exclusive designers with the sole intention to create one-of-its-kind wedding dresses for our brides.

To custom-make a dress, just follow the simple steps below:

1. Browse through our collection

2. Identify the dress you desire

3. Email us for a quotation and provide us with the following details:

a. Your name:

b. Your telephone number:

c. Your email address:

d. Your wedding date:

e. Measurements/Size: (see size chart attached)

f . Colour:

g. Any other specific requirement:

4. If you are unsure of your sizes, you could schedule an appointment with us to take your measurements with us.

5. Once your order is confirmed, 50% non-refundable deposit is required.

   You can bank in the payment to our bank account

   Account Name: TWD Bridal

   Account No.: 21220000061418

   Bank: RHB Bank

5. It takes up to 1.5 months for your dress to be custom made by our designers.

6. Once dress is completed, an email notification will be sent to you. You shall pay the remaining outstanding balance to our bank account.

7. For dress collection, you could choose to get the dress couriered to you or you could choose to collect in person from our shop. During the dress fitting process, if alteration is required, we shall alter the dress (1 week) before delivering the final dress to you.

 

2. Do you custom make bridesmaid dresses?

Yes, we do custom make bridesmaid dresses.

Send us pictures of your ideal bridesmaid dresses and we will get back to you!

Alternatively, contact us if you need more ideas!

 

3. Can I provide my own fabric and materials?

Currently, we only provide tailor made services with our own fabrics and materials. We do not provide tailoring services on client's materials.

 

4. How long does it take to custom make a wedding dress or evening dress?

To uphold the quality of our gowns, it normally takes between 1-2 months to custom make a wedding dress or evening dress as every piece of gown is hand-sewn and crafted by our designers.

 

5. How do I take my measurement?

 Custom Tailor Measurement Chart

Payment

1. I wish to make payment for bridal gown rental / custom made dresses. How can I make payment?

Option 1: Cash payment - You can pay in cash in person at our shop

Option 2: Cheque payment - Please kindly issue cheque to: "TWD BRIDAL"

              You can bank in the cheque directly to our bank account RHB Bank, Account No.: 21220000061418, or;

              You can deliver the cheque in person to us at our shop.

              Please note that we can only release gowns to you upon clearance of cheque.

Option 3: Online transfer - Please kindly transfer the payment to our bank account:

              Account Name: TWD Bridal

              Account No.: 21220000061418

              Bank: RHB Bank

* Please note that for gown rental deposit, we only receive deposit in cash. The deposit will be refunded to you in cash as well upon return of gowns.

 

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